Buying in cinderella 21 is very simple. You just have to follow the following steps:

1. Choose the section (clothes, accessories or shoes), the family (dresses, shorts, watches ...)

2. View the product / s you are interested in. Through a click you will get an enlargement of the photograph to see detail and back of the product, composition, available sizes, reference and price.

3. Select a garment and add the item to the shopping cart. You can then choose to continue shopping or to process order.

4. If you wish to process your order you have the option to do so by registering or finalizing the purchase without registration.

5. Choose if you want to pick up your order in one of our Cinderella 21 stores or receive it by standard or express mail.

6. Select a payment method: Credit Card (Visa, Visa Electron, MasterCard, American Express), PayPal

7. Confirm the order.

8. You will receive an email confirming your order.

Payment Methods

What form of payment can I use to make my purchase?

We have the following payment methods: Credit Card (Visa, Visa electron, MasterCard, American Express), PayPal

Why can my credit card be declined?

Your card may be rejected for one of the following reasons:
- The card could be expired. Check that your card does not exceed the validity date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.

Can I get an invoice on behalf of my company?

Yes. You only have to fill in the field of Note of the order with the data of Company and the fiscal data. And / or send us an email requesting a company invoice.

Is it safe to use my credit card on the web?

Yes, the data is transmitted in SSL encrypted form. For payment with Visa and MasterCard, only Ces transactions (Secure Electronic Commerce) will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be canceled. Credit card or bank details are not stored on our server.

Can I change my items?

Yes, in two ways:
1. In our stores:
by size or color of the same article, as long as it is available in store. If there is no availability, the return will be made through the website.
2. Through the web:
for the same article changing size and color, as long as there is stock availability. At the time of making the changes the client is responsible for the collection and new delivery costs.
If there is no stock available, the customer must make the return of the item, once the item has been received at our exchange, the amount will be refunded in a working time of approximately 30 days. In this course the customer can make a new purchase for another product.

Product Availability

All product orders are subject to their availability and, in this sense, if difficulties arise in their supply, or if there are no items in stock, we reserve the right to provide information about quality substitute products. and equal or higher value that you can order. If you do not wish to order those substitute products, we will refund any amount you may have paid.

Order Delivery

Unless there are extraordinary circumstances, we will try to send the order of the product (s) related in the Shipment Confirmation before the delivery date that appears in the Shipment Confirmation or, if no delivery date is specified, in The period of 3 days from the date of Order Confirmation. The delay may be due to the following reasons:
1. Unforeseen circumstances or 2. Delivery area.
If for some reason we could not meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. Note in any case that we do not deliver on Saturdays or Sundays. For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the product (s) have been "delivered / s" at the time of signing the receipt thereof at the agreed delivery address.

Impossibility of delivery

If it is impossible for us to deliver, we will try to find a safe place to leave the package. If we cannot find a safe place, your product (s) will be returned to our warehouse. We will leave you a note explaining where your package is and how to make it sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. Please note that the storage and new shipment of your product (s) may have an additional cost.

Transfer of risk and ownership

The risks of the Products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (according to the definition contained in clause 8), if it It took place at a later time.